It is always your choice whether or not to provide personal information through this web site (the “Site”).
Any personal information you provide will be treated with care, and subject to this Policy, will not be used or disclosed in ways to which you have not consented. You may opt-out of certain uses and disclosures of your personal information, as explained below. You may also request that we delete any personal information which we have collected. You will never be discriminated against for exercising your privacy rights. We DO NOT SELL your personal information or data. By registration on this Site, you signify your consent to Fraser Hill Farm, its affiliates and business partners’ collection, use and disclosure of your personal information in accordance with this Policy. You also consent to the collection and use of anonymous information as discussed below.
Personal Information We Collect Online
This Policy explains how we collect, use and disclose the personal information you may provide while using this Site.
General Non-Identifiable Information
We sometimes collect non-identifiable information from visits to our Site. If you do not want this information collected, you may disable “cookies” on your browser. In general, anyone can visit our Site without telling us who he/she is or revealing any information about business needs. Unless you register, our web servers collect anonymous, non-identifiable information about you such as the Internet Protocol (IP) address of your computer, the IP address of your Internet service provider, the date and time you access our Site, the Internet address of the Site from which you may have linked to our Site, the operating system you are using, the sections or areas of our Site that you visit, the Site pages read and images viewed, and the content you download from our Site, but not the e-mail addresses of visitors. This non-identifiable information is used for Site and systems administration purposes. It may be aggregated to measure certain information, including without limitation the number of visits, average time spent on the Site, and related user practices. In general, we will use this information to measure the use of the Site, analyze Site performance and to improve the Site performance to make changes in the Site structure or experience and the benefits that you can get from using the Site. Your non-identifiable information may also be disclosed to others and permanently archived for future use.
Cookies and Other Technologies
A technology called “cookies” may be used to provide you with tailored information. A cookie is a tiny element of data that a Site can send to your browser, which may be stored in your hard drive, not on our Site. Cookies enhance the convenience and use of the Site. For example, the information provided through cookies is used to recognize you as a previous user of the Site (so you do not have to enter your personal information every time), offer personalized web page content and information for your use, track your activity at the Site to respond to your needs, and otherwise facilitate your Site experience. Advertisements displayed on the Site may also contain cookies or other technologies. Those advertisements may be provided by third parties, and we do not have any control over, or any responsibility or liability for, the use and disclosure of information collected through advertisement cookies.
Some cookies are “session cookies,” meaning that they are deleted shortly after the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on engage in transactions through the Site and you may be required to reenter your password more frequently during a session.
We collect two types of information: 1) information we receive from you and (2) information we receive from others. Examples of information we receive from you include: information, such as name, email address, user name, password, phone number and other information you provide in creating an account on the Site; credit card number, expiration date, security code, bill to address, ship-to address and other information provided in conducting a purchase transaction or requesting or service on the site or in providing product feedback, requesting customer service or contacting us. This type of information also includes device information, browsing information, and location information.
How We Use Your Personal Information; Right to Opt-Out
Your personal information is intended to be used only by authorized personnel of Fraser Hill Farm to respond to e-mail communications you may send to us.
We may use your e-mail address to send you information about new product offerings, rebate information and other matters we believe will interest you and communications relative to the use of the Site. At any time, you may ask us to stop sending you email and other information by submitting your email address on our Opt Out page at https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=W5uqXa. Also, each unsolicited email we send to you will tell you how to decline further unsolicited email. From time to time, we may also send to you email containing important information regarding the Site, which you may not opt out of receiving.
In general, we use information in the file we maintain about you and your business to evaluate current and past activities on the Site, to resolve disputes and troubleshoot problems. If you send us correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
Any of the information we collect from you or your use of the website may be used in one of the following ways:
• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To send periodic emails. The email address you provide may be used to send you information and updates, in addition to receiving company news, updates, and related information, etc.
• To coordinate with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Fraserhillfarm.com is not designed or intended for use by children under the age of 13 and does not intentionally collect personal information from or provide rebates to children under the age of 13. Any use of the Site by a child under 18 should be made under the supervision and with the assistance of a parent or guardian. We are committed to comply with applicable laws and requirements, such as the United States Children’s Online Privacy Protection Act (COPPA). If we become aware that a person submitting personal information to us through any part of our Site is a child, we will delete the information as soon as we discover that the information belongs to a child, and we will not use that information for any purpose. In some cases, a child younger than 13 years old may use our services without our knowledge. In these situations, children may share and we may collect personal information that requires verifiable parental consent under the Children's Online Privacy Protection Act (collectively, "Child Personal Information"). Child Personal Information could include, for example, name, birthdate, contact information (including phone numbers and e-mail addresses), location, and certain activity and device information and identifiers (such as cookies, device serial numbers, and IP addresses).
Security of Your Information
NO DATA TRANSMISSION OVER THE INTERNET IS 100% SECURE. We use account passwords, encryption technology involving Secure Sockets Layer (SSL), and secured networks in order to protect your information. We will strive to protect your personal information, but fraserhillfarm.com cannot warrant the security of any information you transmit to us and you do so at your own risk. Please keep in mind that whenever you voluntarily disclose personal information online that information can be collected and used by others. Ultimately, you are responsible for the security of your account information. Please be careful and responsible when you are online.
If you stop using the Site or your permission to use the Site is terminated, we may continue to use and disclose your personal information in accordance with this Policy as amended from time to time. However, if you want us to stop sending you unsolicited email and other information please submit your email address to us on our Opt Out page.
Notification of Changes
Updating Your Personal Information
We provide you with various ways to access or update your personal information, including contact and account information. We also take reasonable steps to keep your personal information accurate and complete. You may update your personal information by using the “Contact Us” section at the bottom of this policy. If you have created an account on the Site, log in to your account and you will be able to enter and update your own contact information and other information. You may also access your personal information by calling toll-free 855-591-7451.
Disclosure of Personal Information
Personal information about our customers is an important part of Fraser Hill Farm’s business, and Fraser Hill Farm is not in the business of selling that personal information to others. We share customer information only with the parties described below:
i. Disclosure to Suppliers. We may use third party Suppliers and Service Providers to facilitate our services. For example, we may outsource the operations of one or more aspects of our Site to a Supplier or Service Provider who performs services according to our requirements. In some instances, the Service Provider may collect information directly from you (such as the situation where we ask a Service Provider to conduct a survey for us).
ii. Disclosure to affiliates. We may provide your personal information to our affiliates and subsidiaries. They may use your personal information to provide you with email or other information about their products and services and other matters. In the event we share your personal information with our affiliates and subsidiaries, they will have agreed with us to protect the privacy of your personal information in a manner that is consistent with this Policy.
iii. Disclosure in Business Transfers. We may sell or transfer some or all of the Fraser Hill Farm business. As part of that sale or transfer, we may disclose your personal information to the acquiring organization, but will require the acquiring organization to agree to protect the privacy of your personal information in a manner that is consistent with this Policy. We will never sell or rent your personal information to any third party.
iv. Law Enforcement & Legal Disclosure. We may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity or to comply by the USA Patriot Act or the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information. We may disclose your personal information to our legal counsel, auditors, and consultants to permit them to perform professional services for us.
California Privacy Rights
This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect, to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights. We will not make a second request for opt-in consent regarding your personal information for 12 months after an initial opt-out.
We collect information from you when you register on our Site, subscribe to our newsletter, respond to a survey or fill out a form. When registering on our Site, as appropriate, you will be asked to enter your name, e-mail address and phone number. When you conduct a purchase transaction on our Site, you will be asked to enter your credit card information, expiration date and security code, the location where the credit card is billed to and the location where you want the product to be shipped. We may collect commercial information (such as products viewed), internet or other electronic network activity information (such as browsing behavior), and inferences we make (such as preferred activities). We collect this information for the business and commercial purposes described in the “How We Use Your Personal Information: Right to Opt-Out” section above. We share this information with the categories of third parties described in the “Disclosure of Personal Information” section above.
We do not “sell” the personal information we collect (and will not sell it in the future without providing a right to opt out). Please note that we do use third-party cookies for our advertising purposes as further described in the “Cookies and Other Technologies” section above.
California consumers may make a rights request by contacting us at [email protected], We may require that you provide additional information in order to verify your request.
Sometimes we send offers to a selective group of Fraser Hill Farm customers. If you do not want to receive such offers, please submit your email address to us on our Opt Out page.
Location of Information
We will store your personal information in Philadelphia, Pennsylvania.
Questions or complaints regarding this Policy should be directed to the Fraser Hill Farm privacy officer at [email protected] with a subject line of “Privacy Officer” for clarification.