Orders/Shipping
Q: How long does it take for an order to ship out?
A: Please reach out to your original place of purchase for assistance with order information.
Q: Do you ship internationally?
A: We currently not do ship outside of the Continental US.
Returns
Q: I want to return my purchase. What do I do?
A: Please reach out to your original place of purchase for assistance with returns.
Product/Brand
Q: My product is damaged/defective. Can I get a replacement?
A: Received an order that arrived damaged/broken? Please contact us with your order information and we will get a replacement shipped out to you. [email protected] or 855-591-7451.
Q: My item no longer works, what do I do?
A: Please double check the batteries/plugs on your item to see if they have moved or been misplaced. If you continue to have trouble getting your product to work, please contact us: [email protected] or 855-591-7451.
Q: I want to customize an order. Is that possible?
A: We do offer customization/ Bulk purchasing for some of our products. For more information, Please contact us: [email protected] or 855-591-7451.
Q: Do you stock holiday items all year round?
A: We keep most of our product lines in stock for most of the year. To check on stock on a specific item, please check the retailer's product page.
Q: Are batteries included with my purchase?
A: Not all products include batteries unless the product specifications reference batteries included. Please see your product page to confirm if an item includes batteries upon purchase.
Q: Do you have replacements parts available?
A: For most of our product lines, we have parts available for purchase. If you are in need of a replacement part, please contact us: [email protected] or 855-591-7451.
Q: What is the warranty on your products?
A: The warranty on our products is 1 year from purchase date.